Live Workshop • Bucharest • June 9th, 2017 Athénée Palace Hilton Bucharest
For over two decades UP! Your Service Founder and Chairman Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought-leaders and customer service speakers on the topic of achieving superior service.
Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Packed with real stories and powerful examples, The Secrets of Superior Service will inspire, educate and motivate you to focus your team towards progress, performance and profit, through proven and easy-to-apply customer service techniques and mindset. The workshop brings clarity, in an entertaining and upbeat manner, giving you the action steps you need for immediate service improvement.
Companies with a powerful service reputation and an Uplifting Service culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success.
This session provides senior executives with the opportunity to step back and answer the question, “what can I do today make service culture better right now?”
Packed with case studies and best practice examples from companies around the world, participate in this presentation to find out what works, what doesn’t, what your organization should do, and what you must avoid.
When you think about service and service quality, usually things are perceived as being quite abstract and in most cases a matter of individual perception: each customer and each person has a different idea of what quality is to them, each is surprised, amazed or disappointed by a different thing. Ron Kaufman manages not just to relate all these things to practical, well structured elements of a company’s strategy, but also to pinpoint actionable areas in the audience’s individual businesses. You get an actionable plan for your business. And all this in just one day. His enthusiasm and commitment to his beliefs and strategies are contagious and you leave the room with the same level of confidence and willingness to act as he shows on stage. And it’s never obsolete or boring – I was in the audience twice at his conferences and the impact was just as powerful each time.
David Gedlicka Chief Executive Officer, Porsche Finance Group Romania
Simple things are usually the key to big results. But simplest things are also the ones most difficult to explain. Ron Kaufman is the most energetic and competent guide to the complete understanding of how to deliver excellence in whatever you do.
Orlando Szasz Business Angel
Ron Kaufman succeeded, even for a day, to approach in a clear and relevant way the topic of Superior Services, as a natural habit for any organization. The subject of the workshop is highly important for any corporate or entrepreneurial business.
Mihaela Ginju Partner and Executive Director at Erudio