Is your leadership team aligned?
To continuously improve service performance and build a superior service culture, you must come to agreement about what’s important right now. Is your team aligned? The Service Culture Indicator (SCI) will help you answer this question.
Companies with a superior service culture increase customer loyalty, retain great talent, and differentiate from competition. How strong and sustainable is your service culture?
The Service Culture Indicator (SCI)™ ranks service objectives importance, measures leadership team alignment, and evaluates your current service culture performance. The SCI helps leaders and organizations identify and achieve the most important improvements in the shortest possible time.