In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote.
You can enjoy a sampling of all three keynotes this five-minute compilation. Enjoy!
The Service Keynote is not just about customer service, it’s also about internal service because there is a connection between the quality service that someone gets from colleagues and the experience they can create for customers.
The Culture Keynote is about how to capture the power of service culture to create a sustainable competitive advantage.