In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to meet commitments.

Three years later LUX* has rebounded with a five-star luxury brand, a global reputation for shining service, growing profits, high occupancy rates and room rates, and enviable TripAdvisor scores in every country where the company operates.

This webinar shows you the steps and the successes LUX* has achieved throughout this powerful service culture transformation.

If YouTube does not play in your region, you can watch the video here using Viddler. (Please allow a moment for the video to load.)

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2 replies
  1. Bernie tchenik
    Bernie tchenik says:

    Excellent presentation Ron and very well presented. Even though I’ve been a fan of Up Your Service for quite some time, this really has gotten my juices flowing and I hope to replicate the Lux Experience

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