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Customer Service Excellence Demands Total Commitment From All Departments

Customer Service Guarantees

I am amazed at the effort companies put into building service brands on the outside, yet how fragmented they can be on the inside when it comes to customer service excellence. When fragmentation on the inside is experienced by customers on the outside, real trouble is brewing for the brand and any changes of being

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17/06/2014/by andrei
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World's Friendliest Airport Teaches Others How To Change Company Culture

Customer Service Guarantees

Learning how to change company culture to have staff members intuitively behave in a certain way takes time, effort and exceptional planning. A great example of how to change company culture for the better comes out of Singapore. Singapore’s Changi Airport has been rated #1 in the world so many times the trophy cabinet is

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17/06/2014/by andrei
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When Does Customer Service Excellence Become ‘Legendary?’

Customer Service Guarantees

Legendary Service. Many organizations use this phrase to describe and promote their service. But how many have really earned the right to claim customer service excellence? If you give good service, that’s not legendary. If you go out of your way for someone, that’s not legendary either. But if you provide service unsurpassed in your

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17/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-17 13:50:032014-06-17 13:50:03When Does Customer Service Excellence Become ‘Legendary?’

Customer Service Education: How To Lose A Customer For Life

Customer Service Guarantees

My friend Benny told me about a local restaurant that serves a variety of Chinese dim sum dishes, but could benefit from a customer service education course. He went there with five friends for a business lunch and ordered widely from the menu. Each dish featured six bite-sized items, one per person. Most of the

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17/06/2014/by andrei
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Total Recovery = Customer Delight = Customer Service Quality

Customer Service Guarantees

Douglas, an elected delegate at the Democratic National Convention in the United States, dropped his Handspring Visor personal digital assistant (PDA) onto the stone floor of his downtown hotel lobby. The outer case of the PDA was chipped in one corner, but the software and the system still worked. He called Handspring to purchase a

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17/06/2014/by andrei
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Laundry Unlimited ‘Bounces Back’ To Improve Customer Loyalty

Customer Service Guarantees

When you want to improve customer loyalty, turn bad situations to your advantage. If things go wrong, step up to the plate to fix them. You’d be surprised at the return on investment you receive from doing so. A great example of taking the right steps to build loyalty happened to me not too long

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17/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-17 13:34:502014-06-17 13:34:50Laundry Unlimited ‘Bounces Back’ To Improve Customer Loyalty

Preserve The Loyalty You Deserve With Customer Service Excellence

Customer Service Guarantees

My video duplication company has been a reliable and responsive supplier demonstrating customer service excellence through the years. They should be – I have spent more than $62,000 with them in the past few years. I received a complaint from a customer about one of my video programs that “skipped” during playback. I thought it

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17/06/2014/by andrei
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Saying ‘Sorry’ Isn’t Always Enough To Improve Customer Service Quality

Customer Service Guarantees

I lost my mobile telephone. The telephone company told me to file a police report and then come down to their office to buy a new phone. When I arrived, the counter staff member was helpful and very understanding. She gave me a discount on my new phone purchase and a free replacement SIM card

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17/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-17 13:26:372014-06-17 13:26:37Saying ‘Sorry’ Isn’t Always Enough To Improve Customer Service Quality

Focus On Client Recovery First, System Recovery Second To Improve Customer Experience

Customer Service Guarantees

When negative issues arise in the course of doing business, it’s important to focus initially on helping the client recover. When you work to improve customer experience first and then correct the problem, the rewards just might include loyalty and repeat business. A perfect example of the need to improve customer experience first arose when

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17/06/2014/by andrei
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When Service Goes Wrong, Bounce Back To Improve Customer Loyalty!

Customer Service Guarantees

We all try to do things right. No business sets out to do wrong when servicing customers. But life is full of unexpected moments and, inevitably, mistakes do happen. When this happens, so does the opportunity to improve customer loyalty. While many people in business focus on doing things right the first time, very few

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17/06/2014/by andrei
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Recommended Posts

  • Chat with Service intellect: Nina Brătfălean, Director de marketing, BMW Group România 31/10/2017
  • Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini 18/10/2017
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What We Do

  • Service Culture Full Transformation
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  • Strategic Service Improvement

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  • interviu cu Nina Bratfalean pentru chat with service intellect. directorul de marketingChat with Service intellect: Nina Brătfălean, Director de marketing, BMW Group România31/10/2017 - 13:28
  • Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, StefaniniChat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini18/10/2017 - 15:44
  • Ce alegi între satisfacția sau loialitatea clientului?Ce alegi între satisfacția sau loialitatea clientului?09/10/2017 - 11:50
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