Up Your Service
  • Home
  • What We Do
    • The Service Culture Indicator
    • Service Culture Full Transformation
    • Service Excellence Workshops
    • Strategic Service Improvement
    • UP! Your Service Events
  • Resources
    • White Paper
    • Assessment Tools
    • Uplifting Service Infographics
    • Learning Library
    • Video Library
    • Bestselling Books
  • Case Studies
  • Blog
    • Chat with Service Intellect
    • Customer Service Articles
  • Contact
  • Menu

Identify What Customers Want To Deliver Customer Service Quality

Customer Service Improvement

I decided to upgrade my website and contacted four developers to get opinions and quotations. What an unsettling experience that can teach a great lesson in customer service quality! The first developer spoke at length about the need to set up “links, links, links!” to every other service quality, professional speaking, team building and corporate

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:49:292014-06-18 11:49:29Identify What Customers Want To Deliver Customer Service Quality

Smooth Out Upgrade Wrinkles With Customer Service Excellence

Customer Service Improvement

I recently upgraded the telephone system in our home and office. For the next two days everything about the phones went wrong: crossed lines, disconnected calls, non-working outlets, strange buzzing sounds. Only after two additional visits by the service technician was the upgrade working as intended. Have you noticed how often this happens? The new

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:46:542014-06-18 11:46:54Smooth Out Upgrade Wrinkles With Customer Service Excellence

A Hard Taste From A Soft Drink Shows Lack Of Customer Service Skills

Customer Service Improvement

Customer service skills can shine in the most unique situations. Unfortunately, many companies fail to understand the need for using their best customer service skills when they are least expected. Yusry in Dubai wrote: “I had the pleasure of attending a popular cricket match. The event was sponsored by one of the major cola drinks.

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:44:312014-06-18 11:44:31A Hard Taste From A Soft Drink Shows Lack Of Customer Service Skills

Improve Customer Satisfaction By Fixing Your Systems

Customer Service Improvement

Does your company run like clockwork? Are your accountants pleased with how everything moves smoothly? Are your managers content with how customers are managed by your system? If so, watch out! Your present methods, regulations, policies and procedures may be convenient for the company but utterly frustrating for your customers. You may need to tweak

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:42:122014-06-18 11:42:12Improve Customer Satisfaction By Fixing Your Systems

Improve Customer Service Quality To Become Referable

Customer Service Improvement

When your business demands word-of-mouth advertising to grow and thrive, it makes sense to improve customer service quality. Technical competence alone does not make you “referable,” no matter how good you are. My friend Treva recently experienced a car breakdown in Los Angeles. Her vehicle was towed to a nearby service station where the manager

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:38:412014-06-18 11:38:41Improve Customer Service Quality To Become Referable

Tweak Your System To Improve Customer Experience

Customer Service Improvement

The Disneyland Hotel recently tarnished Mickey’s reputation with an influential customer from Seattle. Mark stayed at a hotel inside the park with his family for three days. He attended a legal seminar while his family enjoyed Disney rides, ate Disney meals and spent at Disney plenty! His seminar ended at noon on the third day,

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:35:422014-06-18 11:35:42Tweak Your System To Improve Customer Experience

Take The Extra Step, Improve Customer Loyalty, Enjoy The Extra Business

Customer Service Improvement

Heather and Mark work at a leading attorneys’ office in Seattle. They order fresh ground coffee for the office every month, and sent me this comparison between two major coffee vendors that shows how effective steps to improve customer loyalty can be. Coffee company “Torrefazione” (I name the winners who work to improve customer loyalty)

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:32:182014-06-18 11:32:18Take The Extra Step, Improve Customer Loyalty, Enjoy The Extra Business

20 Words To Build A Better Future And Improve Customer Satisfaction

Customer Service Improvement

If you want to increase sales, improve customer satisfaction or consistently enhance performance, ask your customers this question (20 words): “Is there anything we could do differently the next time that would make it better or more valuable for you?” This simple question tells customers you are looking to the future, seeking to improve, and

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:29:092014-06-18 11:29:0920 Words To Build A Better Future And Improve Customer Satisfaction

To Build Your Business, Improve Customer Loyalty

Customer Service Improvement

Consumer banking is a very competitive industry. Banks battle for market share with advertising, free gifts, lower charges, higher interest rates and more. So much energy and expense are spent attracting new business. But so little effort is invested in truly appreciating the customers they already have by taking steps to improve customer loyalty. For

Read more
18/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-18 11:26:542014-06-18 11:26:54To Build Your Business, Improve Customer Loyalty

Search

Subscribe to our newsletter and stay updated

Follow us on Social media

Recommended Posts

  • Chat with Service intellect: Nina Brătfălean, Director de marketing, BMW Group România 31/10/2017
  • Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini 18/10/2017
  • Ce alegi între satisfacția sau loialitatea clientului? 09/10/2017
  • Chat with Service intellect: David Gedlicka, CEO at Porsche Finance Group Romania 21/09/2017
  • Chat with Service intellect: Sonia Nastase, Country Manager at Nestle Nespresso Romania 12/04/2017

Categories

What We Do

  • Service Culture Full Transformation
  • Service Excellence Workshops
  • Strategic Service Improvement

Resources

  • Bestselling Books
  • Whitepaper
  • Assessment Tools
  • Uplifting Service Infographics
  • Learning Library

Blog

  • interviu cu Nina Bratfalean pentru chat with service intellect. directorul de marketingChat with Service intellect: Nina Brătfălean, Director de marketing, BMW Group România31/10/2017 - 13:28
  • Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, StefaniniChat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini18/10/2017 - 15:44
  • Ce alegi între satisfacția sau loialitatea clientului?Ce alegi între satisfacția sau loialitatea clientului?09/10/2017 - 11:50
2019 © UP! Your Service. All rights reserved. Privacy Policy
  • Linkedin
  • Facebook
  • Twitter
  • Youtube

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKLearn more
Scroll to top