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You Have Leverage. Use It To Improve Customer Service Quality

Customer Service Perception Points

I spoke to 1,200 police officers about delivering security and impeccable customer service quality. One officer asked: “In this city there are 3,000 police and more than 3,000,000 members of the public. What difference can we few possibly make to improve service throughout this country?” I replied, “You have leverage. Use it.” You can improve

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20/06/2014/by andrei
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Improve Customer Experience By Losing Lose-Lose Situations

Customer Service Perception Points

One customer complained when served by a “Trainee” at a five-star hotel. If served by someone not entirely qualified, he wondered, should he pay a less-than-qualified rate? “Trainee” badges are horrendous. They are frequently old and mangled, handed down from new staff to new staff for years. They do nothing to improve customer experience while

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20/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-20 06:28:422014-06-20 06:28:42Improve Customer Experience By Losing Lose-Lose Situations

Moments Of Impact Improve Customer Loyalty

Customer Service Perception Points

In business interactions there are some exchanges that just stand out and have a strong impact that lasts. If you want to improve customer loyalty, moments of truth are important, but it’s those moments of impact that will keep clients talking about you for years to come. Moments of truth are all those times when

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20/06/2014/by andrei
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Give Yourself A Vigorous Visual Audit To Improve Customer Experience

Customer Service Perception Points

If it’s time to improve customer experience and bolster the impression people have of your company, just open your eyes. The visual impact of your physical location could play a bigger role in customer satisfaction than you think. The importance of visuals to improve customer experience struck me during a recent visit to my university

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20/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-20 06:20:352014-06-20 06:20:35Give Yourself A Vigorous Visual Audit To Improve Customer Experience

The Power Of A Pregnant Pause To Improve Customer Satisfaction

Customer Service Perception Points

The busiest maternity hospital in the world is my client. They were once listed in the Guinness Book of Records for “most babies delivered in one year!” Pregnant women appreciate the slow pace of elevator doors at the hospital, but visitors and guests complain, “The elevators close too slowly!” The slow doors are intentionally programmed

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20/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-20 06:17:162014-06-20 06:17:16The Power Of A Pregnant Pause To Improve Customer Satisfaction

The Cheesecake Of Tomorrow Reveals Need For Better Customer Service Training

Customer Service Perception Points

The art of proper response is an imperative element in a good customer service training program. How staff members handle themselves under pressure can have a huge impact on customer impressions and willingness to patronize an establishment in the future. Ideally, customer service training will teach staff to focus on customer needs. There are simply

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20/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-20 06:02:062014-06-20 06:02:06The Cheesecake Of Tomorrow Reveals Need For Better Customer Service Training

Keeping High Tech, High Touch To Keep Customer Service Skills Sharp

Customer Service Perception Points

The language of computers may have changed the face of business for the better, but it doesn’t always demonstrate excellent customer service skills. Pay attention to the little details to keep service high. Years ago, the popular website at www.RonKaufman.com was upgraded to more powerful servers. The site includes a library of articles about service

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20/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-20 05:59:042014-06-20 05:59:04Keeping High Tech, High Touch To Keep Customer Service Skills Sharp

Your Customer Service Quality Is As Good As Your Weakest Link

Customer Service Perception Points

When it comes to customer service quality, every link in the chain matters. If one is weak, the lasting impressions customers receive might not be as good as they could be. An example of how weak links can impact customer service quality was demonstrated to me courtesy of an airline chain. I flew to Fiji

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20/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-20 05:56:062014-06-20 05:56:06Your Customer Service Quality Is As Good As Your Weakest Link

"Customers – No…" Mixed Messages Do Not Improve Customer Loyalty

Customer Service Perception Points

The messages businesses send out to customers can improve customer loyalty or dash all hope. The importance of paying attention to signals sent out is high for companies that want to gain customers and keep them coming back for more. An example of just how vital it is to pay attention to messages to improve

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20/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-20 05:52:582014-06-20 05:52:58"Customers - No..." Mixed Messages Do Not Improve Customer Loyalty

Provide Customer Service Excellence To Those Who Say "No"

Customer Service Perception Points

Ever worked hard on a proposal and not been awarded the contract? When it happens to me, I say “Thank you. My follow-up notes read like this: “Thank you for the opportunity to get to know you better and offer my services to you. I hope we have a chance to work together in the

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20/06/2014/by andrei
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  • interviu cu Nina Bratfalean pentru chat with service intellect. directorul de marketingChat with Service intellect: Nina Brătfălean, Director de marketing, BMW Group România31/10/2017 - 13:28
  • Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, StefaniniChat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini18/10/2017 - 15:44
  • Ce alegi între satisfacția sau loialitatea clientului?Ce alegi între satisfacția sau loialitatea clientului?09/10/2017 - 11:50
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