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Create A Vision For Your Customer Service Education

Customer Service Vision

During a cold winter season, smart organizations get busy preparing for spring. One way to prepare is to create (or confirm) a clear and motivating vision of what you want to become. Back this vision up with customer service education and other measures and you can transform your business for the better. Your engaging service

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22/06/2014/by andrei
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100% Is Not Enough To Impress With Customer Service Quality. You Need 120%

Customer Service Vision

When a company reaches the top, does customer service quality still matter? Industry leaders tend to think so. I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 leading organizations. A very busy week! At the Singapore Airlines Cabin Crew Training Center, one

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22/06/2014/by andrei
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In Challenging Times, Customer Service Quality Matters Most!

Customer Service Vision

As the wind of economic cycles blows hard, some businesses try to contain costs by cutting corners on customer service quality. This is exactly the wrong thing to do, because customer service quality matters now more than ever. Here’s why: A. When people buy during an economic downturn they are extremely conscious of the hard-earned

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22/06/2014/by andrei
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The Amazing Harvey Mackay Demonstrates Impeccable Customer Service Skills

Customer Service Vision

Harvey Mackay is the author of Swim With the Sharks Without Being Eaten Alive and other bestsellers. More than 10,000,000 of his books have been purchased around the world. He is also a master of using excellent customer service skills. Harvey is founder of the Mackay Envelope Corporation and is one remarkable human being. I

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22/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-22 10:04:442014-06-22 10:04:44The Amazing Harvey Mackay Demonstrates Impeccable Customer Service Skills

Pick Words Of Power To Provide Customer Service Training That Lasts

Customer Service Vision

Who wrote your company’s vision, mission and value statements? Was it some long-forgotten committee, or a retired management team, or an advertising agency no longer on the job? In too many organizations, these essential statements are leftovers – flat, dull and boring. Let’s face it, no one is inspired by a predictable list of core

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22/06/2014/by andrei
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Create A Customer Service Culture To Stand Out In The Crowd

Customer Service Vision

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. The right words inspire, motivate and encourage people to achieve excellence. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. The colonial post office

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22/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-22 09:57:132014-06-22 09:57:13Create A Customer Service Culture To Stand Out In The Crowd

Kodak Offers A Lesson In Defining Customer Service Excellence

Customer Service Vision

What does customer service excellence mean? Is it defined differently from one business to the next? Is there a place customers can look to find out what might define excellence for a specific company? The answer is often found in mission statements or promises to customers. Some companies clearly define the bar for customer service

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22/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-22 09:53:462014-06-22 09:53:46Kodak Offers A Lesson In Defining Customer Service Excellence

Take A Stand For Customer Service Leadership By Using The Right Words

Customer Service Vision

Advanex (formerly Kato Spring) is a global company with head offices in Japan. They make every kind of spring you can imagine, from microscopic chip connectors to monster steel coils for securing aircraft cargo doors. Paul Kato, grandson of the founder, insists upon vigorous “globalization” – adapting global concepts in local language to impact, educate,

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22/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-22 09:46:312014-06-22 09:46:31Take A Stand For Customer Service Leadership By Using The Right Words

Australian Service Gets Hopping, But Customer Service Excellence Doesn’t Last

Customer Service Vision

Australia welcomed the world for an Olympic extravaganza in 2000. This international event galvanized the nation to provide customer service excellence. When the Olympics ended, the world went back home. Australians continued serving one another, but the customer service excellence did not keep pace. I toured the nation on a book promotion tour and discovered

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22/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-22 09:42:242014-06-22 09:42:24Australian Service Gets Hopping, But Customer Service Excellence Doesn’t Last

Singapore Offers A Lesson In Customer Service Improvement

Customer Service Vision

When there is a desire to enact a customer service improvement, defining the goals can prove vital to the effort. The more clearly defined the goal, the better it can be for all involved. A great example of where words can help push efforts forward comes out of Singapore. Singapore aspires to be a nation

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22/06/2014/by andrei
https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png 0 0 andrei https://www.upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png andrei2014-06-22 09:37:232014-06-22 09:37:23Singapore Offers A Lesson In Customer Service Improvement
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What We Do

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  • Strategic Service Improvement

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  • interviu cu Nina Bratfalean pentru chat with service intellect. directorul de marketingChat with Service intellect: Nina Brătfălean, Director de marketing, BMW Group România31/10/2017 - 13:28
  • Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, StefaniniChat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini18/10/2017 - 15:44
  • Ce alegi între satisfacția sau loialitatea clientului?Ce alegi între satisfacția sau loialitatea clientului?09/10/2017 - 11:50
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