Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”.

These four “Old School Customer Service” techniques are time-tested, and they work as well today as they have for generations.

NIIT Technologies is an Indian-based company that is using the UP! Your Service methodology to improve customer experience and build a service culture where new ideas deliver more value.

A new group of NIIT Certified Course Leaders recently explained that their leadership training focuses on empathy, not compassion. “What is the difference between empathy and compassion”, they asked. “And which should we apply?”

Our definition of service is “taking action to create value for someone else”. Watch this short video to meet the most incredible service providers on planet Earth.

The “Smarter Services Executive Symposium” in Boston was a deep dive into the world of services, service providers, and field service engineers. The depth of sharing was impressive, as was the depth of expertise.

I gave one keynote presentation and took fourteen pages of notes. Here are my “top twelve take-aways” from the event. Which one is most relevant for you?

Article by Paul Godfrey, CPI Media Group Service is simply the most important differentiator your SME has. It’s the DNA that permeates everything you do – and it can either make your business the indisputable provider of choice, or a company that’s perpetually struggling to retain customers. Is your business a service champion, rich with sparkle,

Every once in a while a commercial company expresses the essence of our humanity – not only the desire to succeed, but also to be deeply fulfilled in our achievements. This commercial from Thai Life Insurance highlights the best of both. Believe in Good. Enjoy.

The recent Customer Experience Conference in New York was one of the best I have attended, so far. The speakers and ideas presented were world-class. Enjoy this collection of quotes and notes from The Conference Board’s annual event.

1. “Can you summarize your service strategy in 35 words or less, and would your colleagues put it the same way?”

This question stopped me in my tracks. Everyone at UP! Your Service is committed to customers, to service, and to each other. But I’m not sure our team would pass this test with flying colors. Would yours?

Each time a flight is cancelled, it’s an opportunity to irritate 300 captive customers–but it’s also a chance to turn them into understanding, passionate loyalists and recommenders.

A couple of months ago, I was on the wrong side of that equation…

This article was published by Chester Elton on LinkedIn. I have flown millions of miles on several airlines, which means some weeks I spend more time in the air than on the ground. While most of the time I find decent service on my flights, there have been a few trips where ground or flight

Delta Air Lines is one of largest carriers in the world, with more than 80,000 employees, 250,000 passengers a day, and 5,000 daily flights touching six continents. Enjoy this one minute UPLIFTING video advert. UP. A short word, but it’s a tall order. Stand UP. Get UP. Step UP. UP demands that you rise to