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Many organizations spend heavily on customer service training and then wonder why no substantial improvements are achieved or why enthusiasm stalls soon after training. Customer Service training teaches someone how to ‘do’ something: provide a defined level of service in a specific situation. Training is tactical, prescriptive and often differs between functions and departments.

The Foundation of Service Excellence™ creates a workforce that can think, decide and act effectively in a variety of service situations. In Service Education Courses, employees learn and apply fundamental service principles to create value for customers and colleagues.