It is no secret that Stefanini has high CSI when it comes to service delivery, What is the key ingredient for excellent customer service in your organization? Indeed, Stefanini has a high CSI, but when it comes to CSI high is never high enough. Especially when you deal with hundreds of thousands of clients
Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these ideas with others. Happy New Year everyone! How to Increase Productivity and Improve Service Simultaneously by Ron Kaufman 4 Rules for Getting it Wrong and Right in Building Service Culture by Ron Kaufman Service Staff Orientation Programs: Get
This interview with Ron Kaufman was written by Preeti Dawra and published MintAsia. Do cultures differ in how they define and deliver service? Different countries have different service standards and expectations. For example, Americans tend to be gregarious and outgoing while the English tend to be more conservative and reserved. These are cultural standards that
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote.
You can enjoy a sampling of all three keynotes this five-minute compilation. Enjoy!