Executive Conversations
8 May 2018 | JW Marriott București Grand Hotel
About the event
Executive Conversations is an international event branded by UP! Your Service, and is premiered in Romania in partnership with Ziarul Financiar. UP! Your Service is the global leader in building a superior service culture. Founded in Singapore in 2003 by Ron Kaufman, one of the world’s most respected customer service professionals, UP! Your Service is currently working with the world’s largest companies and helping them build a culture of superior service that can generate results in their businesses repeatedly.
At the Executive Conversations event, business leaders meet to share industry insights and bring global best practices back to their organizations. The event presents and deepens the concepts of Innovation and Excellence in Services and provides for the first time interactive case studies on service excellence in Romania.
More information about the format of the event and the opinions of those who participated in the Executive Conversations’ international editions can be found in the following video:
Agenda
8 May 2018, Bucureşti
08:30 – 09:15 Welcome Coffee
09:00 – 09:15 Chair’s Welcome
09:15 – 09:45 Service Culture Excellence in Romania – Elena Călin, CEO, UP! Your Service România
09.45 – 10:30 Executive Conversations moderated by UP! Your Service
10:30 – 11:00 Coffee Break
11:00 – 12:30 Executive Conversations moderated by UP! Your Service
12:30 – 13:30 Lunch Break
13:30 – 14:15 Case Study 1
14:15 – 15:00 Case Study 2
15:00 – 15:30 Coffee Break
15:30 – 16:15 Case Study 3
16:15 – 16.30 Wrap up
Why join Executive Conversations?
- 1. Gain cross-industry insights for improving service performance
- 2. Explore proven methodologies to build sustainable service culture
- 3. Take home actionable ideas from senior peers’ experience
- 4. Network with leaders from other industries and organizations
Travel Partner
Coffee Experience By
Case Studies are presented by
David Gedlicka
Cheif Executive Officer at Porsche Finance Group Romania
Andreea Stanescu
EMEA Service Delivery Vice President at Stefanini
Catalin Vasile
Director, Head of Advisory Channels Management at ING Bank
Jeff Eilertsen
VP client success and global service education, UP! Your Service
location
JW Marriott Grand Hotel – 08 may 2018, time: 08.30 – 16:30 Hrs
Bucharest JW Marriott Grand hotel, grand in every way, surrounds you with elegance befitting the chosen hotel of European royalty and international dignitaries. Prestigiously located next to the stunning Parliament Palace, the JW Marriott Bucharest hotel is its own “city within a city” complete with shopping gallery and casino, state-of-the-art fitness club, World Class Health Academy and 6 of Bucharest’s finest restaurants including an American sports bar. The event staff will plan your perfect business or social gathering in our magnificent Grand Ballroom or another elegant room, complemented by fine catering. If you prefer, we will plan a spectacular event in the historic Bucharest Parliament Palace, the largest European building. The JW Marriott Grand Hotel in Bucharest: Savor the glamorous style of the best of Eastern Europe.
