Service connects us all. It is at the heart of how we interact, how we communicate, and how we bring value to each other’s lives. So why do we delegate service to a single department in our businesses? Why do we promise customer satisfaction, while we allow inefficient methods and internal politics to frustrate our ability to deliver? It’s time for us to do better.
After more than 25 years helping leaders around the world to do just that, Ron Kaufman delivers the principles behind his proprietary architecture for creating a self-sustaining service culture. With tools, steps and practical advice that have proven effective in business, government, communities, and homes on every continent and in many languages, this book offers a blueprint to making service a part of everything you are and everything you do.
“Kaufman’s relentlessly positive attitude and focus on creating value for others is refreshing in today’s economic climate.”
– Publishers Weekly